ena.comENA | Connectivity, Communication, Cloud, Security, and Software Solutions

Customer Support Services & Tools Contact Customer Support myENA ENA Help Center Home Company About ENA The ENA Difference Operating Nationally Partnerships Events Careers CatchOn Connectivity Solutions Communication Solutions Cloud Solutions Security Solutions Resources Blog Contact Us ENA CTAC customer support: (888) 612-2880 | email support Service and support resources: myENA | ENA Help Center Connectivity ENA Internet Access ENA WAN ENA Air ENA Air ENA AirFlex Mobility Solutions Professional Services Communication ENA SmartVoice Highlight ENA SmartVoice ENA SmartConference ENA SmartLink Video Collaboration Powered by Zoom Cloud Developing Cloud Solutions ENA TrustBackup ENA TrustCompute ENA TrustVault Security Assessment Services Content Filtering ENA WebSafe ENA WebSafe Mobile DDoS Mitigation ENA NetDefender Firewall ENA NetShield ENA NetShield UTM ENA NetShield VPN CatchOn Company About ENA The ENA Difference Partnerships National Affiliates Regional Affiliates Commitment to Diversity ENA Partner Program ENA Leadership Teams Senior Leadership Directors Events Awards & Recognition Careers Resources Blog Customer Success Stories Media Purchasing Groups Press Releases White Papers Contact Customer Support Account Services Our Offices Home ENA Cutting-edge Wi-Fi/LAN. Unrivaled customer support. Total peace of mind. LEARN MORE! CatchOn Introduces Class-Level Data Module and Customizable Dashboards LEARN MORE State of K-12 Broadband Leadership: Driving Connectivity, Access and Student Success ACCESS THE WHITE PAPER AND STORY MAP Introducing LEARN MORE An all-inclusive threat management solution designed to keep your network safe. ENA's Security Solutions Identify and minimize your security risks LEARN MORE Introducing ENA TrustCompute's newest feature: VM Migration LEARN MORE! Transformative technology solutions engineered for education and library communities Transformative technology solutions engineered for education and library communities Education Networks of America (ENA) provides the Infrastructure as a Service (IaaS) solutions that enable student achievement, operational efficiencies, and future capabilities. But it is not just ENA’s products that are so dynamic, it is also our people and passion for customer service—combined with our exceptional deployment and support delivery—that differentiate us. We listen. We respond. We make it right. That is our promise to you. ABOUT ENA Tailored Solutions Our solutions are created by professionals who understand the unique infrastructure challenges and requirements present in today’s schools, libraries, and higher education institutions. Designed to enable the delivery of digital age education and community services, ENA’s solutions power learning, connect communities, streamline operations, and give you peace of mind. Discover how our comprehensive connectivity, communication, cloud, security, and software services can improve your overall total cost of ownership (TCO) while elevating your technology initiatives and platforms. Connectivity ENA’s connectivity solutions —which include Internet access, Wi-Fi/LAN, and wide area network (WAN) services —are designed by ENA’s experienced engineers to meet your unique needs. Communication ENA’s robust portfolio of innovative and cost-effective voice and video services are designed to meet the communication needs of today’s K–12 schools, higher education institutions, and libraries. Cloud ENA’s private data center services offer high capacity connectivity options both on-net and off-net providing the flexibility and scalability required to support today’s digital learning environments. Security ENA’s comprehensive security solutions are specifically designed to protect today’s K–12 schools, higher education institutions, and libraries from crippling and damaging cyber threats and attacks. CatchOn CatchOn is a data analytics tool that provides administrative leaders a window into the efficacy of their technology investments and integrations. Performance At ENA, we are not just your service provider, we consider ourselves your service partner. When you choose us, you get more than an excellent service or solution —you get an entire support team. Enabling Coast-to-Coast Connections At ENA, our customers are our number one priority. We know other companies talk the talk, but we immerse ourselves in the conversations and issues that are important to technology leaders, educators, and librarians. We understand technology, and we appreciate how it is positively impacting K–12 schools, libraries, and higher education institutions nationwide. At ENA, we are not trying to be everything to everybody. Our mission and objective is to be everything to you. EXPERIENCE THE ENA DIFFERENCE Current Stories and Resources 1 Recorded 2020 E-rate Update Webinars Watch ENA’s overview of the federal E-rate program. This webinar shares updates about the E-rate program as well as… 2 Build a Blueprint for Student Achievement With CatchOn Measuring the usage and efficacy of your technology investments in relation to student learning outcomes requires visibility into your… 1 Cloud Computing Stacks – What Are They? We’ve built a comprehensive library of stacks that enables ENA TrustCompute users to quickly and easily deploy popular open-source… 4 Metro Nashville Public Schools Repels Rising Tide of DDoS Attacks n the first seven months of the MNPS deployment, ENA NetDefender mitigated 205 anomalies-without the district, feeling a single… VALUE ADDED RESOURCES ENA has the solutions to enable the digital age in education and libraries. ENA has the solutions to enable digital age schools and libraries. The connectivity networks we build, along with the communication, cloud, security, and software solutions we deploy, are the tools you need for Conducting online assessments Advancing digital learning Enabling online resources and applications Accessing online e-Gov and other community services Powering blended, project-based, personalized, and distance learning Launching 1:1, BYOD, and Wi-Fi initiatives Fostering state, local, federal, and global citizenship Enhancing campus security SERVICE IS THE SOLUTION Service is the Solution. At ENA, we are not a typical service provider—we consider ourselves your service partner. The following resources and services, combined with our experience, demonstrate that performance, innovation, and an extensive suite of solutions are significant differentiators that set us apart: Managed Services Many service providers claim to offer a “managed service,” but with ENA’s Infrastructure as a Service (IaaS) approach, we deliver complete, end-to-end managed solutions—and a far better value. We have you covered 24x7x365, so we are there when you need us and when you don’t. Professional Services We have applied our industry knowledge and engineering expertise to craft a dynamic portfolio of stand-alone professional services that meet our customers’ diverse and evolving technology needs. Our professional services are designed to assist our busy customers by minimizing the engineering burden of designing and deploying networking solutions. Customer Support Phenomenal support is our forté. Our customer support team will move mountains to keep your services operating, at peak performance. All calls to our Customer Technical Assistance Center (CTAC) are answered by a live person in the U.S. with the knowledge, experience, and capability to resolve your issue. More Security, More Peace of Mind We know that safety is your top priority, which is why many of our services include enhanced security features and tools specifically designed to prevent and protect against potential network attacks and security threats. With ENA, you receive more than a robust solution—you also receive piece of mind. E-rate Expertise ENA is a national leader in providing eligible E-rate Internet access and telecommunication services, and we have been successfully working with E-rate cus...